Our charity ships through Endicia. But our insurance was cancelled (the only insurance available through Endicia) because, according to U-Pic, they paid out something like $2200 and only received about $1600 in payments from us.
So, if you pay $1000 for car insurance and your car is totalled, they cancel you? The Post Office just lost a $1000 set of books we mailed. With no insurance, we are out $1000. For more than a year now, we have had to ship without insurance.
The Post Office also lost a $500 set of books. Why would anyone need insurance, if they pay more to the insurance company than the claim.
U-Pic's explanation was that they need to make a profit off of every customer. We will need to switch to Stamps.com, which owns Endicia, but uses a different insurer.
This person wrote the review because of poor customer service at U Pic. Reviewer claimed that he or she lost $1500 and wants U Pic to offer any options to resolve the issue.
The most disappointing in user's experience was company practices. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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